Refund policy

Last Updated: July 30, 2026

At Luve Lla Rose, your satisfaction is important to us. If your purchase isn't quite right, we're here to make the return process as simple and transparent as possible. Please review the following policy before submitting a return request.

Return Eligibility

You may request a return within 30 days of the delivery date.

To qualify for a return, items must:

  • Be unworn, unused, and unwashed.
  • Be in their original condition with all tags attached.
  • Be returned in the original packaging whenever possible.
  • Show no signs of wear, stains, odors, perfume, makeup, or damage.

Items returned without prior authorization may not be accepted.

Non-Returnable Items

The following items cannot be returned or refunded:

  • Final Sale or Clearance items.
  • Gift Cards.
  • Personalized or custom-made products.
  • Intimates, bodysuits, swimwear, lingerie, and hosiery.
  • Accessories such as earrings or other items where hygiene regulations apply.
  • Products that have been worn, washed, altered, or damaged after delivery.

Damaged or Incorrect Items

Please inspect your order upon arrival.

If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery and include:

  • Your order number.
  • A description of the issue.
  • Clear photos showing the item and the problem.

We will review your request promptly and work toward an appropriate resolution.

How to Start a Return

To request a return, please email:

Email:
vip@luvellarose.com

Include:

  • Order number
  • Full name
  • Reason for the return
  • Photos (if applicable)

Once your request is approved, we'll provide detailed return instructions.

Please do not send items back without receiving return authorization.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to:

  • An incorrect item shipped by us.
  • A damaged or defective product.
  • A verified fulfillment error.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned packages.

Refunds

Once your return has been received and inspected, we'll notify you of the outcome.

If approved, your refund will be issued to your original payment method.

Please note:

  • Original shipping charges are non-refundable unless the return is the result of our error.
  • Depending on your payment provider, it may take 5–10 business days for the refund to appear in your account.

Order Cancellation

Orders are processed quickly to ensure timely shipment.

If you need to cancel or modify an order, please contact us as soon as possible.

Once an order has entered processing or has been shipped, we may be unable to cancel or change it.

Exchanges

We currently do not offer direct exchanges.

If you'd like a different size, color, or style, please return the eligible item (if approved) and place a new order separately.

Contact Us

If you have any questions about our Return & Refund Policy, please contact us.

Luve Lla Rose

📧 Email:
vip@luvellarose.com

📍 Business Address (Not a Return Address):
64 Crossland Dr NW
Conyers, GA 30012
United States

Important Notice:
The address listed above is provided for business correspondence only and is not our return address or return processing facility. Please do not send returned merchandise to this address. Contact our Customer Support team first to obtain return authorization and the correct return instructions.

Thank you for shopping with Luve Lla Rose. We're committed to providing beautiful fashion, dependable service, and a shopping experience you can trust.